Turn first-time visitors into committed members — without losing anyone in a stack of connect cards or a spreadsheet.

Basic is $19.99/mo for up to 75 people, Starter is $39.99/mo for up to 250 people, and Growth is $69.99/mo for unlimited people. Every church starts with a 30-day free trial — no credit card required.

Yes. Send texts to leads or people straight from TracFlock, and their replies show up automatically in the same activity timeline as everything else on their record. Opt-in consent and STOP opt-out handling are built in. Texting is for churches in the US and Canada, and is included on the Starter plan (250 texts/month) and Growth plan (unlimited); it isn't included on Basic or the free trial. Churches in the Caribbean, Kenya, Nigeria, Ghana, South Africa, Uganda, Australia, New Zealand and the Philippines use WhatsApp instead.

Yes. Churches in the Caribbean, Kenya, Nigeria, Ghana, South Africa, Uganda, Australia, New Zealand and the Philippines can send WhatsApp messages to leads and people straight from TracFlock, and replies land in the same activity timeline and on the Home dashboard. Pick one of TracFlock's ready-made welcome, follow-up and reminder messages any time, or write your own words within 24 hours of the person's last message. WhatsApp consent and STOP opt-out are built in. WhatsApp is included on the Starter plan (250 messages/month) and Growth plan (1,000 messages/month, or 500 in the Caribbean); it isn't included on Basic or the free trial.

Right on your Home dashboard. The Replies card shows every email and text reply from the last two weeks, newest first, with the person's name one click away from their full record. Each reply is also saved to that person's activity timeline. Reps only see replies from the people assigned to them.

Yes. From your church's self-service portal, members can rate the church, a group, or an event as below, meeting, or exceeding expectations, and share what's working well, what could be better, and what they didn't like, anonymously if they prefer. Your Home dashboard shows the ratings at a glance, and once enough comments come in, one click creates an AI summary of the common themes. Feedback is included on the Starter and Growth plans, and you can turn it off anytime in Church Settings.

Yes — the built-in CSV importer handles both leads and people, and automatically detects duplicates so re-importing the same file won't create copies.

Yes. Connect your own Stripe account and accept online or QR-code giving, tied to events and each person's giving history.

Yes, on every plan. Turn on online sign-up for any event and TracFlock gives it a shareable page and QR code. People sign up in seconds from their phone and get a confirmation email and a reminder the day before, and anyone new is added as a lead so you can follow up. Starter and Growth add spot limits with a waitlist, custom sign-up questions, reminder texts, and thank-you or we-missed-you emails after the event.

Yes, on Starter and Growth. Set a ticket price and people pay through your church's own Stripe account, the same one used for online giving. Each buyer gets a ticket with a QR code, and your team checks people in by scanning it with a phone. Admins can refund a ticket in one click.

Yes — under Admin → Giving, pick a year and print an itemized statement for any donor, or every donor at once. Each statement includes your church's name, address, and tax ID, the donor's gifts for that year, and the disclosure language required for tax-deductible contributions (IRS rules in the US, CRA rules in Canada).

No. TracFlock is month-to-month with no setup fees. Cancel anytime from your billing settings.

Yes. All traffic is encrypted (HTTPS), passwords are never stored in readable form, and login attempts are protected against automated guessing.

No. Every church's records are kept completely separate from every other church on the platform, and staff only see what their role allows — so you control who can access things like giving records or account settings.

No. Online giving and subscription billing both run through Stripe, a PCI-compliant payment processor. Card details are entered directly on Stripe's own secure page — TracFlock's servers never see or store card numbers.

No. We don't sell contact information or use it for advertising. It's only shared with the vendors needed to run the service itself, like our payment processor, and they're bound to protect it.

Yes — build a reorderable list of tasks for any event, assign a person and a time to each one, attach a playable song or lyrics sheet, and print a clean copy for your team.

Yes — post a date, description, and an optional photo, and mark it recurring weekly if it happens every week. Announcements show up automatically on your church's self-service portal, and non-recurring ones clear themselves out once their date has passed.

Yes — churches with fewer than 15 people see a built-in, plain-language Getting Started Guide pop up automatically the first time they log in, with extra-large text and buttons and no jargon. It walks through adding people, importing an existing list, and following up. Every church, regardless of size, can open it anytime from the Help menu, and can schedule a live demo if they get stuck.

The Help Center walks through the full workflow — adding leads, converting them to visitors and members, and assigning people to groups — plus every other feature.